Lo’lavita Hair assures good quality and customer satisfaction. Our mission is to provide you with premium 100% human hair and products of high standard. We provide quality assurance measures in inspecting all wigs prior to shipping to ensure that there meet your specification and our premium business standard.
Although we do not offer refunds, we offer our customers 72 hours to exchange their purchased unit. If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an in-stock unit or a custom unit that is made to fit your specifications. Important note: Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc The following Policy does not apply to Clearance or Discontinued Item; such items are not returnable or exchangeable. If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit. DO NOT ALTER the wig in any way. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase.
If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange or in-store credit.
Terms of Condition for Qualifying for Exchange or Store Credit:
We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way.
We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:
• DO NOT Cut the Lace
• DO NOT Tear or Rip the Lace
• DO NOT Put Glue on the Unit
• DO NOT Put products on the Unit
• DO NOT Put any chemicals on the Unit
• DO NOT dye the Unit
• DO NOT attempt to correct the problem yourself prior to calling us
• DO NOT Style or Cut the Hair of the Unit
• DO NOT Perm the Unit
• DO NOT WASH OR CONDITION the Unit
• DO NOT WEAR the Unit
• DO NOT destroy or lose original packaging including wig caps and wig bag
• Units that are damaged by customer will not be accepted under our return policy.
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met.